14 day return and free exchange

Return & exchange

We want you to love your jewelry from Josephine Nord. However, we understand that situations may arise where you may wish to return or exchange a piece of jewelry. That's why we offer an easy and hassle-free return and exchange process so you can shop with confidence and peace of mind.

Here's how you do it

Create a return in the return portal

If you regret your purchase, return the item to:
eCom Group ApS / Josephine Nord
Krogvejen 21
7400 Herning

Go to return portal

Pack the jewelery securely

Wrap the jewelery neatly as when you received it. Remember to include the original jewellery box.

Hand in the package

The last step is to simply hand over the parcel to a parcel shop. We typically receive the package 7-10 working days after it has been delivered.

You pay for the return shipping yourself. Please note that you cannot use our right of withdrawal if the item(s) have been used.

When you send a shipment back to us, we recommend that you attach a note with your order number and write what you want to get out of the return - then the return process goes fastest.